Frequent Asked Questions

We want to prevent any issues that may come up as you browse through our collection. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.

I saw something at the show but didn't see it online. Is it not available anymore? Am I still able to purchase it?

We are working hard to update the website with everything you see at the show, so if you cannot find something on the site, please e-mail us at sales@LansBeads.com, and we will be happy to assist you.

Also, please subscribe to our newsletter to stay informed when new additions and stock are added to the site.

I need to drill my pearls. Can you help?

We only offer drilling services for pearls bought from Lans Beads. This service is subject to order volume at the time of order. We will reconfirm if this service is available upon processing your order. 

Due to insurance coverage, mailing class options are limited based on the final purchase price. 

I need to string my pearls. Can you help?

We only offer basic stringing services for our showcase items. This service is subject to order volume at the time of purchase. We will confirm if this service is available upon processing. 

Do you offer wholesale prices? Or any other discount?

The prices listed are wholesale prices. We can waive the sale tax if you have a resale permit (proof is required).

How do I care for my pearls?

Wipe it down with a soft, clean, damp cloth with just water. Do NOT soak or wash your pearls with soap.

Where will the show be next?

Visit us at the Gem Faire! Go to https://lansbeads.myshopify.com/pages/show-schedule to find out where we will be next.

If I have more questions, who can I contact?

Please fill out the form on the contact page or feel free to e-mail us at sales@LansBeads.com.

What is your return policy?

All purchases are non-refundable and non-exchangeable. 

If there is a problem or if the product is defective, please contact us within three days of receiving the product. Please e-mail us at sales@LansBeads.com a picture and explanation. All concerns are assessed on a case-by-case basis.

What are your shipping options?

We offer delivery services from USPS and FedEx. 

Due to insurance coverage, mailing class options are limited based on the final purchase price. 

How can I track my order?

All purchases are non-refundable and non-exchangeable. 

You will receive a delivery confirmation e-mail with a tracking number once the item is shipped.

Can I cancel, edit or change my order?

If you need to make any changes to your order, including adjusting, canceling, or changing the shipping address, please reach out within 24 hours of placing the order.  However, no changes can be made once the item has shipped.  Purchases with additional custom services, such as drilling or stringing, cannot be changed once the order is placed.